Client FAQ

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We use Stripe’s secure payment platform for collecting and processing payments using your credit card. If you are a business and would prefer to have us invoice you, contact us and we can update your account so you can post a job without having a credit card on file.

All workers have the following background checks performed: Sex Offender Search, Current County Criminal Search, SSN Trace, Global Watchlist Search, National Criminal Search.

If you have a need for an on-demand worker for a job not listed on our website, email us at orders@gravywork.com.

If you cancel the job more than 24 hours from the start time, you will not be charged.

However, if you cancel within 24 hours from the start time, you will be charged 50% of the total job amount. This is used to compensate workers who were hired and may have missed out on other job opportunities.

Staff FAQ

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If we decide that you have the right skills, we’ll make a conditional offer pending the the background check which can take anywhere from a few days to longer depending on several factors. Once the background check comes back as clear, the final step is to enroll in our payroll system. This doesn’t take long to complete but does require that you complete some payroll documents electronically. Once complete, you are all set to apply and work a job.

 

At this time, all of our workers are W2 employees. We handle all payroll taxes and unemployment insurance. You will receive a year end W2.

You will be paid within 21 days of working, usually sooner. For additional questions regarding your pay email payroll@gravywork.com