2024 Hospitality Trends: Embracing Temp Workers and Innovative Staffing Solutions

The hospitality industry, always a dynamic and evolving field, is set to witness some significant trends in 2024, especially regarding workforce management and the integration of technology. Here’s a look at what to expect and how apps like GravyWork are poised to make a big impact.

1. Increased Demand for Temp Staff

As the industry recovers and adapts post-pandemic, there’s an increasing reliance on temporary staff to manage fluctuating customer demands. This trend is not just a response to seasonal peaks but also a strategic approach to maintain flexibility and adaptability in operations. Temp staff in roles ranging from kitchen staff to front-of-house teams will become more prevalent.

2. Emphasis on Employee Well-being

The focus on staff well-being will continue to grow, with more emphasis on work-life balance, mental health support, and flexible working conditions. This shift not only enhances employee satisfaction but also improves service quality as well-rested and content staff are more likely to deliver better customer experiences.

3. Leveraging Technology for Staffing

Technological advancements, particularly staffing apps like GravyWork, are transforming how hospitality venues manage their workforce. These platforms allow for quick and efficient staffing, matching skilled workers with businesses needing immediate support. This trend is set to grow, with more businesses adopting tech solutions for their staffing needs.

4. Upskilling and Training

With the evolving demands of the hospitality sector, there’s a growing need for continuous upskilling and training. Temp workers, in particular, benefit from platforms that offer training and certification opportunities, making them more attractive to potential employers.

5. Sustainability and Eco-conscious Operations

Sustainability will continue to be a key focus, with businesses adopting eco-friendly practices not just in their operations but also in staffing. This includes reducing the carbon footprint by hiring local temporary staff and promoting green practices among all employees.

6. Customized Guest Experiences

Personalization will take center stage, with guests expecting tailored experiences. Temp staff, often brought in for their unique skills or knowledge, can play a crucial role in delivering these customized experiences.

How GravyWork Fits In

Apps like GravyWork are at the forefront of these trends, providing a vital link between businesses and temp workers. GravyWork’s platform simplifies the process of finding and hiring qualified staff, offering a responsive solution to the industry’s dynamic demands. For workers, it provides flexibility and access to a variety of opportunities, while for employers, it ensures that they can quickly fill shifts with competent staff, thereby maintaining service quality without the overheads of traditional staffing models.


As we navigate through 2024, it’s clear that the hospitality industry is embracing more flexible, sustainable, and technology-driven approaches. Platforms like GravyWork are not just a response to these trends but are also shaping the future of hospitality staffing, ensuring that both workers and employers can adapt and thrive in this ever-changing landscape.