Managing multiple venues and teams? It’s tough, with various challenges to overcome and pitfalls to avoid. However, with the tips outlined on this page, you can effectively manage those teams, deal with whatever issues come your way, and keep the profits flowing.
Challenges of Multi-Location Staffing
Managing multiple venues means keeping various plates spinning at the same time, all while dealing with common issues such as:
Staying Consistent
Consistency is key in every business. Increase your standards, provide a high level of service, and then keep it there. It’s manageable if you only have one business and a small team, but with more teams and venues and differences in operations, leaders, and daily tasks, it’s easy to lose track.
Tracking Various Schedules
With all those events and requests, it’s hard to keep track. Event management/scheduling software can help, but even then, the bigger you become and the more venues you add, the harder it will be to keep everything in order.
Maintaining Good Communication
Communication is vital to the success of any business, and if you have employees stretched thin across various teams and venues, keeping everyone connected won’t be easy.
Dealing with Local Regulations
Rules and regulations can differ greatly from one region to the next. What’s accepted in one place could be illegal in another. It’s hard to be consistent if the same rules don’t apply across all of your venues and to all of your employees.
Providing Adequate Staff
Every venue needs staff, and every staff member needs to have the necessary experience and qualifications while also understanding your brand voice. Going down the traditional routes and hiring full-time staff or working with staffing agencies can get expensive, and it’s rarely a practical solution for companies subject to seasonal fluctuations.
How to Manage Your Staff Across Multiple Venues
Whether you’re running a couple of teams and venues or juggling dozens of them, here are some effective strategies for maintaining an equilibrium:
Use On-Demand Workers
Scaling a business with traditional staffing solutions isn’t a viable option for multi-venue brands.
You have benefits and staffing fees to consider, and that’s before you account for staff wages and training. Furthermore, if you’re hiring them long-term or full-time, they’ll help you during peak periods but will stick around when times are slow, placing a substantial burden on your finances.
On-demand workers, however, provide a simple and cost-effective solution that doesn’t sacrifice quality of work. With platforms like GravyWork, you can tap into a pool of over 10,000 qualified professionals—all insured and vetted. Most job positions are filled in a single day, and you can handle all payments and other basics directly through the platform.
Hire on-demand workers as you need them, and for however long you need them. You’re not obligated to take them on full-time and can use their services to overcome understaffing issues or get through busy peak periods.
Create Standardized Training Across Venues
If the right hand doesn’t know what the left hand is doing, your business could be on a very slippery slope. Everyone should be reading from the same hymn sheet, even if they’re working many miles apart.
Create documentation that highlights your brand voice and requirements, as well as all of your expectations. Include resources and training programs, run roleplaying sessions on-site, and host webinars and workshops. Give this documentation to all of your employees and run regular progressive reports to check that everyone is adequately trained and your instructions are being followed.
If someone falls short of your expectations, provide some constructive criticism and nudge them in the right direction. If it’s still not working out, consider letting them go and moving on. One of the many benefits of flexible staffing solutions is that you’re not tied into long-term contracts and can hire replacements as needed.
Prioritize Key Tasks
Focus on the big things first, and make sure you have the most skilled and experienced employees in every role. If you have trusted supervisors and managers, delegate the biggest jobs to them and let them take over.
Don’t micromanage them and instruct them not to micromanage the people working under them. As long as you have a good hiring strategy—one that focuses on contracting the most experienced professionals for every role—and you’re providing sufficient training, you can let them get on with it.
Use Staff Knowledge Sharing Strategies
Foster a culture of knowledge sharing within your business. Assign experienced staff to new ones, with the former acting as mentors to the latter. Create group chats and use project management/event planning software to promote open communication and information sharing.
Technology for Location Management
Optimize Staff Travel and Scheduling
Optimize every member of staff, making sure you’re maximizing their time and your money. They can move from location to location if there is a gap to fill but don’t fall into the habit of sending them back and forth just to show their faces and idle in a different location.
You can use the tools mentioned above to schedule their tasks and fill their working days.
Hire On-Demand Workers for Multiple Sites with GravyWork
Whether you need professional cleaners, caterers, or project managers, you’ll find suitable candidates on GravyWork. It’s completely free and gives you access to over 10,000 professionals with all kinds of skill sets.
Get started by signing up for a free business account. It takes just a few minutes, and in most cases, your job will be filled within 24 hours. If you need any assistance finding a suitable candidate, we have a dedicated team on hand to help.