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The hospitality industry has been on a rollercoaster ride over the last half decade. It experienced record-low occupancy rates during the pandemic, and while it recovered, it soon met with more budget-conscious consumers reacting to global financial uncertainty and hybrid workers choosing at-home work over business trips.

Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” By understanding why your customers/guests are unhappy, you can turn things around, improve, and increase guest satisfaction.

In the grand scheme of things, understaffing may not seem that important. You can always adjust workflows and responsibilities to adapt as and when needed. But it’s often a silent killer—the first fallen domino that sends everything else tumbling.

In 2023, the World Scholarship Vault voted event planning as the third most stressful job in the world. You have to keep a lot of plates spinning, and you’re not always in control—even the best-laid plans can be undone by an unpunctual supplier or bad weather.

Seasonal fluctuations affect most businesses.

Countless companies are turning to on-demand staff, a cost-effective and flexible solution that can prevent understaffing and keep customers happy without straining their bottom line.